Free shipping in the UK on all orders
Shipping & Returns
Shipping Policy
UK orders are sent using Royal Mail Tracked 48, which takes 2-3 working days, but we are unable to control their delivery times, due to strike dates etc. We always retain Proof of Postage. My Festival Beads doesn't offer international delivery.
Return & Exchange Policy
Returns
If you wish to cancel/return your order you must tell us within 14 days (from the day after the day you receive the goods), and you then have 14 days to return the items. For hygiene reasons, earrings cannot be returned or exchanged unless faulty. Customers are liable for the cost of return postage. Please note, we are only responsible for the item once we have received it back, so please obtain a free Proof of Postage receipt from the Post Office, as items lost by them will not be considered returned.
Faulty Goods
If you receive faulty goods, you have the right to return and ask us to repair, exchange them for a similar item or get a full refund as long as you tell us within 14 days of receipt. Your initial delivery charge will be refunded, plus we will refund standard Royal Mail postage on the return. Please note, we are only responsible for the item once we have received it back, so please obtain a free Proof of Postage receipt from the Post Office as items lost by them will not be considered returned. Items must be unworn and unused.
Contact
E-mail: info@myfestivalbeads.com